Supply chain | Supply Chain Management, Commerce

Issue Gift card error in CPOS

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Posted on by Ricardo Serrano

Hi all

I'm trying to issue a gitf card in Cloud Pos

But I'm getting an error: "Application error. Please try again or contact your administrator to fix the problem."

LCS Environment monitoring shows me the error message: "The executeAsync method for the IssueGiftCardClientRequestHandler received a null GiftCardItem."

This process is standard, I don't have custom code for issue a gift card and all HQ configurations are set.

How can I fix this?

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huijij 19,811 on at

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Hi Ricardo,

Please follow the steps in the MS document about how to set up the gift cards:

docs.microsoft.com/.../gift-card

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Ricardo Serrano 15 on at

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The gift cards that are issued from Retail Cloud Pos are considered externals?

I read the docs and sadly I did not found solution for my problem.

I would like to add that in dev sand box, issuing a gift cards works fine, the problem is in UAT env.

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SHOXF 490 on at

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Can you please check that gift card item is added on commerce parameter. Also verify that gift card item is in store assortment.

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Ricardo Serrano 15 on at

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Hi Muhammad.

Indeed, the settings that you suggest me to review, are set.

Commerce Parameters:

Store Assortment:

And finally, the gift card product details, just in case there is any check box that I'm missing.

Thank you for your suggestions!

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SHOXF 490 on at

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Your item is not configured properly, you have missed storage dimension, tracking dimension, item model group and item group. also please attached the hierarchy on product that is the part of your assortment

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Ricardo Serrano 15 on at

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Sorry, I'm not quite sure why within Assortments form, the product details for Giftcard is empty.

From Product Information Management > Released Product > GiftCard I have the configurations you mentioned

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ARIADNA SALA 25 on at

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Hi,

I have the same issue... Did you what was causing the problem??? Did you find a solution?

Thank you.

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Ricardo Serrano 15 on at

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No Ariadna, I couldn't find a solution yet.

If you find the solution, share it with me please.

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pratik varia 50 on at

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Hi Ricardo,

Make sure you have the right settings as below:

> On Button Grid layout - The 'Payment Type' on both the Button i.e. "Issue Gift Card" & "Pay Gift Card" Button is mapped as "Gift Card" which is a Gift Card Payment Method tagged on the Store's Payment Method setup & that payment method has operation name as "Pay Gift Card" & Function as "Card"

Hope this resolved your issue

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Scott Tucker [MSFT] 101 on at

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Hi Ricardo,

Sorry to see you have been struggling with issue gift card in CPOS for 2 months. I have some thoughts and a link that will hopefully help resolve the issue for you.

Thoughts: The error " IssueGiftCardClientRequestHandler received a null GiftCardItem" to me says that the gift card Item ID is not populated in the channel database. However, I will assume you have tried configuring the gift card product a number of different ways so I don't think that is it this time.

While preparing for the Internal Gift Card TechTalk I saw an issue that I consider a product defect. The issue gift card operation IS NOT the same type of operation as the product sale operation and in the past the gift card product did not need to be assorted to the store. In my option it is better to not assort the product because you do not want a cashier to try and 'sell' the gift card product. It seems that sometime recently a conflict between the gift card operations (and the gift card item) and the POS permission 'Sell non-assorted products' was introduced.

So, this may sound odd but check your POS permissions and make sure 'sell non-assorted products' is TRUE for your POS user. Regardless of the gift card item being in or out of the assortment and regardless of the POS user having the Manager privileges set to TRUE. Remember to run the 1060 CDX job after you change any POS permissions.

If that doesn't fix your issue, then the much longer process I can suggest is to go through the presentation that goes with the TechTalk that was given last November. Link:

community.dynamics.com/.../d365-commerce-internal-gift-cards-november-16-2021

In the TechTalk we used a master product with variants because that is needed to sell multiple denomination on ecommerce, but a simple product will work just as well for POS.

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