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Lost Quick Links from home page, customize page, quick link is unchecked and will not save when Quick Link is reselected
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Hi Michael,
I can confirm that this can still be an issue, even in GP 18.3, but to a lesser extend I find.
Still, the script posted here is fully valid & functional.
Are there any updates from Microsoft on this issue? I am about to use the fix that is documented on this thread to address the issue for a customer running 18.3.1200 so this issue still persists. Thanks,
Mike
Brenda,
I fear there isn't much you'll be able to find out why this happens..
This KB article from Microsoft will help in enabling the DEXSQL trace log on the GP client of that particular user (or users if they share the same client on a TS server)
support.microsoft.com/.../how-to-create-a-dexsql-log-file-to-troubleshoot-error-messages-in-micr
Maybe someone from Microsoft here could tell us if this bug is still something that is pending or if there is a better way to fix it if you can't prevent this from happening.
I have tried this to fix the users. it works and seems to last longer than changing the role but when i say longer I mean 7 days instead of every day
Is there any log i can turn on to track why this may be happening?
Brenda,
I don't know the status of the bug case, since the last time I checked it was 2 years ago and the link I used is no longer available.. somehow it was removed or moved somewhere else.
Maybe someone from Microsoft could shed a light on this discussion (like Derek Albaugh )..
I personally resolve the issue by removing the content of the SY08100 table for that particular user by using the following code:
Delete SY08100 where userid = 'user'
insert into DYNAMICS..SY08100 values ('user',1,0,1,1,1,0,0,0)
insert into DYNAMICS..SY08100 values ('user',2,0,1,0,0,0,0,0)
insert into DYNAMICS..SY08100 values ('user',3,0,2,0,1,0,0,0)
insert into DYNAMICS..SY08100 values ('user',4,0,2,3,1,0,0,0)
insert into DYNAMICS..SY08100 values ('user',5,0,2,2,1,0,0,0)
insert into DYNAMICS..SY08100 values ('user',6,0,2,4,1,0,0,0)
-- set the home page by default, rather then 'Intelligent Cloud' from Microsoft in 2018
update SY08100 set Visible = 0
where Visible <> 0 and DICTID = 0 and SectionID = 2
and USERID = 'user'
Of course you need to replace 'user' by the proper GP user account.
Sometimes GP rebuilds the content of the table by itself and just removing the user records in SY08100 is enough.. However, in GP 2018 by default they would land on the 'Intelligent Cloud' home page.. not the GP page.
I have a new client on GP2018R2 and this is still an issue. It is happening daily. We have a lot of custom links and reports on these home pages and they lose it all. Has there been any update on the bug?
This bug is still very alive and has been reported numerous times.. it was even acknowledged by Microsoft (see this post on partner support: https://partnersupport.microsoft.com/en-us/par_msdyn/forum/par_dyngp/home-page-issues/77d5c2e1-12b5-48b9-a64c-b3c7fae167e8?auth=1 )
The response from Microsoft is dated March 2017, so it is recent and still actual..
I can't help myself but think that this bug must have been carried over for so long, I can't believe it's still there is 2016.
In GP2015 this issue still exists. My users have 3 companies having to log in and out of them all day. Their Home Pages is constantly having this issue so they are unable to use the home page. Are there any updates on this for version GP2015 or GP2016?
Also, several years ago I remember a fix to this was to rename a config file on the workstation. I can't find any info on this, but seems like it had worked for me several times. Do you have any info on that work around?
The fix works, however what is the cause. We have seen this with clients on GP 2013, GP 2013 R2, and now GP 2015. In all cases they are on terminal server.
The user will be good for a month or two and then we get a call that results in us having to run the script again.
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