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Microsoft Dynamics CRM (Archived)

User Usage Report

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Posted on by Microsoft Employee

Hi,

Is it possible to create a user usage report in crm?

That tracks login/logout, create/update/delete of any entity, reports run, search's made ?

Thanks

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  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: User Usage Report

    Hi

    Login/Logout comes under user Access Auditing, if you enable that CRM will log user access, First you need to tick Start Auditing

    ScreenClip-_5B00_461_5D00_.png

    Once this is enabled, everytime user logs-in to the system, it will be recorded in audit entity.

    For particular entity Create/Update/Delete, you will have to enable at global level and entity level

    At global level

    ScreenClip-_5B00_461_5D00_.png

    At Entity Level

    ScreenClip-_5B00_462_5D00_.png

    Once auditing is enabled at entity level, you can see the audit history for each record if you go into related area and Audit History

    You can also view particular user activity by filtering as the column

    5611.ScreenClip-_5B00_468_5D00_.png

    You can see out of the box audit report allows you to filter but if you want to go beyond this, you can create custom SSRS or FETCH Report

    https://community.dynamics.com/crm/b/crmdevmigrationconfigandcustomization/archive/2017/06/18/using-audit-history-in-ssrs-reports

    https://marcuscrast.wordpress.com/2012/01/14/dynamics-crm-2011-audit-report-in-ssrs/

  • Suggested answer
    vinod shivoor Profile Picture
    vinod shivoor 1,225 on at
    RE: User Usage Report

    Hi ,

    OOB CRM does not provide such thing, how ever we have the " Auditing" which keeps track of the interaction history.  you have to work around to bring this data in the reports.

  • Suggested answer
    Sayhaitokumar Profile Picture
    Sayhaitokumar 7,042 on at
    RE: User Usage Report

    Hello,

    Refer the below blog you may get some idea

    msdn.microsoft.com/.../gg309664.aspx

    meghshyam.wordpress.com/.../login-logout-info-about-users-in-ms-crm

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