Microsoft Dynamics CRM (Archived)

User Usage Report

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Posted on by Community Member

Hi,

Is it possible to create a user usage report in crm?

That tracks login/logout, create/update/delete of any entity, reports run, search's made ?

Thanks

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Sayhaitokumar 7,042 on at

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RE: User Usage Report

Hello,

Refer the below blog you may get some idea

msdn.microsoft.com/.../gg309664.aspx

meghshyam.wordpress.com/.../login-logout-info-about-users-in-ms-crm

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vinod shivoor 1,225 on at

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RE: User Usage Report

Hi ,

OOB CRM does not provide such thing, how ever we have the " Auditing" which keeps track of the interaction history. you have to work around to bring this data in the reports.

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Kokulan 18,054 on at

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RE: User Usage Report

Hi

Login/Logout comes under user Access Auditing, if you enable that CRM will log user access, First you need to tick Start Auditing

Once this is enabled, everytime user logs-in to the system, it will be recorded in audit entity.

For particular entity Create/Update/Delete, you will have to enable at global level and entity level

At global level

At Entity Level

Once auditing is enabled at entity level, you can see the audit history for each record if you go into related area and Audit History

You can also view particular user activity by filtering as the column

You can see out of the box audit report allows you to filter but if you want to go beyond this, you can create custom SSRS or FETCH Report

https://community.dynamics.com/crm/b/crmdevmigrationconfigandcustomization/archive/2017/06/18/using-audit-history-in-ssrs-reports

https://marcuscrast.wordpress.com/2012/01/14/dynamics-crm-2011-audit-report-in-ssrs/

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