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Hide Default Entity Queue

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Posted on by Brendaama

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Hello

We would like to to hide a Queue called 'Default Entity Queue', Can someone please help me.

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Leah Ju Microsoft Employee on at

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Hide Default Entity Queue

Hi Partner,

Could you be a little more clear? Where do you not want to see 'Default Entity Queue'?

Because it is one record in the queue entity, and It is the default queue out of the box:

--The default queues can't be edited or deleted. All Omnichannel for Customer Service users are members of the default queues. Therefore, the membership of these default queues also can't be changed.

https://learn.microsoft.com/en-us/dynamics365/customer-service/create-queues-oca#create-queues-in-omnichannel-administration

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

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