web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Hide Default Entity Queue

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Hide Default Entity Queue

(0) Share

Report

Report

Posted on by Brendaama

Hello

We would like to to hide a Queue called 'Default Entity Queue', Can someone please help me.

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Leah Ju Microsoft Employee on at

Like (0)

Report

Hi Partner,

Could you be a little more clear? Where do you not want to see 'Default Entity Queue'?

Because it is one record in the queue entity, and It is the default queue out of the box:

--The default queues can't be edited or deleted. All Omnichannel for Customer Service users are members of the default queues. Therefore, the membership of these default queues also can't be changed.

https://learn.microsoft.com/en-us/dynamics365/customer-service/create-queues-oca#create-queues-in-omnichannel-administration

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Tom_Gioielli 45 Super User 2025 Season 2

#2

Daniyal Khaleel 27 Most Valuable Professional

#3

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans