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Default SmartList Favorite presenting error in Sales Account Column

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Posted on by RSM_RCarrillo 330

Hello,

I am running a Accounts Receivable SmartList Favorite (slightly edited to add several columns) and in a specific column (Sales Account), I either get a blank value or the following message "Account - Access denied or access missing".  All other values for all invoices / payments are shown without issue, including the Accounts Receivable Account.  Also, when I zoom in on a transaction, I am able to see the Sales Account perfectly.  I also run the exact same smartlist in another company and do not get this error.   I am on GP 2015 and I'm using the sa user.  To this point, I have not found any article on the web with this exact error, but based on similar issues, I have:

Run the Grant.sql on the company DB and the DYNAMICS DB.

Verified that Account Level Security is not active in the company

I am running a standard SmartList, no SmartList Designer or Builder.

Any help or pointers would be greatly appreciated.

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  • RSM_RCarrillo Profile Picture
    RSM_RCarrillo 330 on at
    RE: Default SmartList Favorite presenting error in Sales Account Column

    Hello! No problem.  

    My guess is that since it is one of the default SmartList favorites (the only modification was that a couple columns and parameters were added and saved as a new version), my best guess is that it would be based on one of the default views when a company is created.  However, I do not know which view it would be.

    All I know is that the SmartList folder is under Sales >> Accounts Receivable.  If there is a way to find out which view it might be pointing to, it would be very helpful.

    Thanks in advance!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Default SmartList Favorite presenting error in Sales Account Column

    Hello! So sorry! I now see that was listed in the things you already tried.

    It seems like you have done all of the steps that I would normally think of. Do you know if the smartlist is based on a view or on the tables directly? You could always see if there is something wrong with the view or try recreating the smartlist to see if that refreshes it.

  • RSM_RCarrillo Profile Picture
    RSM_RCarrillo 330 on at
    RE: Default SmartList Favorite presenting error in Sales Account Column

    Hello RM82,

    Thank you for your reply.  Yes, I verified that Account Security was not active.  In effect, it was unchecked so it isn't active.  I even went to "Registration" and deactivated Account Security from the features just to be sure. It is super weird because I am using "sa" and are able to see the Sales Account everywhere else. It only gives me the error in the SmartList and it is the most important column I need...

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Default SmartList Favorite presenting error in Sales Account Column

    Ricardo,

    Have you tried this? community.dynamics.com/.../94759

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