Make a Timestamp when single field is modified

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Posted on by Cloud92019

Im needing an assistance on how to make a timestamp when single field is modified specifically for First Response Sent field when i choose YES.

i was able to configure the timestamp whenever i change the First Response Sent to YES but the problem is the time is ongoing. I want only the exact time when i choose yes in the First Response Sent field.

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Is there a condition that i need to change here?

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Kokulan 18,048 on at

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RE: Make a Timestamp when single field is modified

Please refer to the link below.

community.dynamics.com/.../191363
Cloud92019 85 on at

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RE: Make a Timestamp when single field is modified

Thanks for your response kokulan. But I already tried including all the status reason under Applicable When but still getting the cancelled status under Enhanced SLA.

For the second question. Would you be able to provide a screenshot on how to do it?
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Kokulan 18,048 on at

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RE: Make a Timestamp when single field is modified

Hi

Please see below

I created Enhanced SLA. But whenever I change the status reason except for NEW. the enhanced SLA details becomes cancelled.

If the SLA applies for other status reasons as well, you could select all the status reasons in your Applicable When criteria. Once you done that, it should not cancel the SLA.

Also. is it possible that the first response sent field will be triggered to YES when I send my initial reply? I'm kinda lost how to do it. I've red that you need to create a workflow for that. I would appreciate if you can provide a screenshot on how to do it.

Assuming your initial reply is an email, you could create a workflow on Email status change, and when the email is in the status of Sent, you can update the First Response Sent to Yes. You might have to add a Two options field to email entity and set to Yes when you send the email. This way you can restrict your workflow to only set the First Response Sent to Yes when its an Initial Reply.
Cloud92019 85 on at

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RE: Make a Timestamp when single field is modified

Thank you so much Kokulan. It worked.

I created Enhanced SLA. But whenever I change the status reason except for NEW. the enhanced SLA details becomes cancelled.

Also. is it possible that the first response sent field will be triggered to YES when I send my initial reply? I'm kinda lost how to do it. I've red that you need to create a workflow for that. I would appreciate if you can provide a screenshot on how to do it.
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Kokulan 18,048 on at

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RE: Make a Timestamp when single field is modified

Hi

Please follow the screenshots below to create the workflow
Cloud92019 85 on at

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RE: Make a Timestamp when single field is modified

@Oliver ... Sorry for that. I already removed it. thanks
oliver.rodrigues 4,052 on at

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RE: Make a Timestamp when single field is modified

can you please clear the Portals tag.. this is not Portal related
Cloud92019 85 on at

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RE: Make a Timestamp when single field is modified

Hi all it looks like its working now by using Modified ON instead of NOW()

But will continue to observe for any changes.
Cloud92019 85 on at

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RE: Make a Timestamp when single field is modified

@Oksana Danyliak

yeah I tried that . but the problem is the date and time are changing. I only want to capture the date and time when the first response sent field is modified to YES.
Cloud92019 85 on at

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RE: Make a Timestamp when single field is modified

@Kokulan Eswaranathan

Thank you for your response. Could you please guide me how to configure it in Workflow that will trigger that changed?