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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / want to stop the popup...
Customer experience | Sales, Customer Insights,...
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want to stop the popup message as close as lost opportunity

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Posted on by Rahul Rathore 11
Hi
We use dynamics 365 crm sales module. Now we have opportunity and with this opportunity we have associated quotes and its status is active or draft. Now when we close as lost opportunity then close opportunity form is open and when we click on ok then at that time popup message is coming. we dont want to allow this popup message. so is their any way that we disable or stop this popup message. I have also attached screenshot for your reference.

we want to stop this message:- Opportunity cannot be closed

There are still active or draft quotes associated with this opportunity. These must be closed before the opportunity can be closed.


  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    want to stop the popup message as close as lost opportunity
    Hi,
     
    These error alert dialogs are provided by the system and no interface is provided to use them.
    The error message can be modified.
    Microsoft Dynamics 365 Tutorial - Edit System Entity Messages (nexsoftsys.com)

    If you have such a need, it is recommended that you raise a support ticket to contact the product group.
  • Rahul Rathore Profile Picture
    Rahul Rathore 11 on at
    want to stop the popup message as close as lost opportunity
    Hi,
     
    so is their any way that we can do to stop this pop up message?
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    want to stop the popup message as close as lost opportunity
    Hi,
     
    Unfortunately, this is the default behavior and is due to product design.
    Opportunities can only be closed if all associated quotes are not in the "Draft" or "Active" status.
    Troubleshoot issues with an opportunity - Dynamics 365 Sales | Microsoft Learn
    Close a project opportunity | Microsoft Learn

    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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