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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to integrate Micro...
Microsoft Dynamics CRM (Archived)

How to integrate Microsoft Dynamics CRM 2015 (on-premises) with PBX Asterisk

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Posted on by pha.huynh 11

Hello experts,
I have a hard situation. It integrates between PBX Asterisk (Call center - running on Linux environment) and Microsoft Dynamics CRM 2015 (On-Premises). Do you have any suggestions for me? 
Thanks and regards!

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  • Community Member Profile Picture
    Community Member on at

    Hi,

    Have you found a solution for this? If not yet or are still in the market to integrate Astesisk and MS Dynamics, you can check out a company called Tenfold. Tenfold offers seamless integration for both applications, as well as over 150 phone systems and CRM applications. They offer features such as call pop up, advanced analytics click to call and much more. You can check their list of integrations on the link below.

    www.tenfold.com/.../asterisk

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Dynamics Telephony has a native Asterisk integration that includes Asterisk Queues integration for Call Center. It gives agents queue-join and real-time statistics. dynamicstelephony.com/.../asterisk-queues

  • Suggested answer
    Vahid Samimi Profile Picture
    Vahid Samimi 210 on at

    Hi,

    if you want develop you own telephony app  you must use tapi library like this

  • Suggested answer
    Vipin J Profile Picture
    Vipin J 1,603 on at

    I have created a Dynamic CRM plugin which integrated digium switchvox pbx 

    Refer here

    https://vjcity.blogspot.com/2020/05/digium-switchvox-and-dynamics-365-crm.html

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