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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Default value when per...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Default value when personalizing email in outbound marketing

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Posted on by mhoekstra 140

Hi,

I have noticed that real time marketing has the option to select a defauklt value in personalizing content (Dear [first name]), but i massing the functionaklity in outnd marketing.

1. How do you solve this in outbound marketing?

2. How does d365 outbound marketing react with a contact that has a personalized value not filled? Does not send? Does not personalize?

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  • Suggested answer
    Vinayd-MSFT Profile Picture
    Vinayd-MSFT Microsoft Employee on at

    Outbound does not have default value - if the value doesn't exist, it will result in no content.

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