We have a queue which I have added 2 users. Both these users have the same security roles. Both users can access the queue but only one user sees the queue items. I even gave system admin to the user who can't see the queue items and they still don't show up.
I am so confused. Does anyone have any ideas?
*This post is locked for comments
For anyone else landing on this post, flipping the Queue type from 'Private' to 'Public' will resolve the issue.
Hi Sumit - I've been trying to figure out how to best use the queue for my organization, and have noticed that when I "Pick" an item and select Yes to removing the item from the queue, that it just disappears and can't be found anywhere under All Items, Items I am working on, etc. The same happens if I Route it to a User rather than to another queue - the item seems to just disappear. Do you have any idea where those go??
Hi , Can you confirm queue Type- private or public and post screenshot of how you are verifying queue items.
Please be aware that if queue item is picked by one of user and option to remove item is marked as yes, it removes item from queue and worked by field is updated to user who picked it. It will not be visible to other user if they navigate to queue.
Hi , Can you confirm queue Type- private or public and post screenshot of how you are verifying queue items.
Please be aware that if queue item is picked by one of user and option to remove item is marked as yes, it removes item from queue and worked by field is updated to user who picked it. It will not be visible to other user if they navigate to queue.
Possible that users only see records they own/assigned?
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,235
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (