web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM Outlook C...
Microsoft Dynamics CRM (Archived)

Dynamics CRM Outlook Client

(0) ShareShare
ReportReport
Posted on by AEdwards 765

I have a client running Dynamics CRM 2011 and the corresponding Outlook client with CRM Add-in; The issue is that when you start up Outlook the addin is not loaded, I have to go to File, Options, Addins, then enable both CRM addins. How do I make them run on startup? Thanks

*This post is locked for comments

I have the same question (0)
  • Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at

    Hi AEdwards,

    It might be there are some other addins are causing this problem.. you can try by enable tracking or by deleting Temporary Files or by disabling other addins and just keeping CRM addins.  

    Check below links for more details information..

    crmbook.powerobjects.com/.../dynamics-crm-outlook-client-troubleshooting

    www.powerobjects.com/.../maintaining-the-outlook-client-microsoft-dynamics-crm-2011

    https://mscrmonline.wordpress.com/2011/07/10/crm-failed-to-load-microsoft-crm-2011-outlook-client/

    http://blogs.msdn.com/b/ritesh_ranjan/archive/2013/11/21/dynamics-crm-outlook-client-performance-troubleshooting-and-optimizations-guide.aspx

    http://blogs.msdn.com/b/mvpawardprogram/archive/2013/10/14/microsoft-dynamics-crm-2013-outlook-client.aspx

    hope this will helpful.

  • AEdwards Profile Picture
    AEdwards 765 on at

    I've already read most of these blogs and I've tried disabling the other addins, to no avail.

    I did notice that in my Outlook instance there are two Microsoft Dynamics CRM Addins, one of them has the load behavior: load at startup; On the clients machine both load behaviors are just 'load'. Could this be the issue?

  • AEdwards Profile Picture
    AEdwards 765 on at

    --UPDATE--

    I went into the clients registry at HKEY_LOCAL_USER Software Microsoft Office Outlook Addins and found the CRM addin and set 'LoadBehavior' to 3.

    It seemed to have worked as it seems to load when Outlook loads, except now Outlook crashes. After restarting Outlook again the CRM Addin is in the 'Slow and disabled Addins' area, when I click enable, it crashes Outlook.  

    Thoughts? Thank you

  • Shailaja Mahajan Profile Picture
    Shailaja Mahajan 250 on at

    Hello AEdwards,

    Please do follow the steps mention in this links for Uninstall or repair Microsoft Dynamics CRM for Outlook

    msdn.microsoft.com/.../dd979418(v=crm.6).aspx

    social.technet.microsoft.com/.../11752.dynamics-crm-2011-outlook-client-uninstall.aspx

    technet.microsoft.com/.../hh699717.aspx

    community.dynamics.com/.../full-uninstall-of-microsoft-crm-outlook-client.aspx

    Thank you.

  • AEdwards Profile Picture
    AEdwards 765 on at

    Had already tried uninstalling and re-installing; Still have the issue

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans