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Microsoft Dynamics CRM (Archived)

USD - How to show notification window in USD?

Posted on by 1,258

I would like to have a notification window in my USD when there is an incoming call. What I wanted to achieve is a notification like Lync call/message notification. Thanks in advance!

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  • MRVIX Profile Picture
    MRVIX 1,258 on at
    RE: USD - How to show notification window in USD?

    Hi Prashant,

    Yes, I already have the CTI solution integrated (Lync). I'm already getting the caller's details to USD. I would like to have a notification that appears when there is an incoming call and will contain the button for answering the call.

    I'm not that familiar with XAML. I'm not sure how can I have the notification shown for my USD.

    Thanks for helping out! :)

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: USD - How to show notification window in USD?

    if you have done Computer telephony integration (CTI) already, go to your CTI control and select a pop up for incoming calls

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