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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Microsoft Dynamics AX ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Microsoft Dynamics AX 2012 R3 - New Outlook version

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Posted on by DE-12111633-0 2
Hello, we would like to switch our users to the new Outlook (app). The problem is that the COM integration has been abolished. We use MS Dynamics AX 2012 R3 and send e.g. order confirmations from AX via Outlook. When we switch to the new Outlook version, AX can no longer start Outlook via the COM integration to send the mail with the information.  Is there a way to restore this functionality?

Kind regards
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  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Hi, as an alternative to the existing Microsoft Outlook integration with Microsoft Dynamics AX, you can now integrate Microsoft Exchange Server with Microsoft Dynamics AX. 
    Please refer to the link shared by Microsoft:
     
    Best Regards,
    Judy
    Please mark the answer if it helpful so that it will help others on the community.
  • DE-12111633-0 Profile Picture
    DE-12111633-0 2 on at
    Hello Judy,
     
    Thank you very much for your reply. Unfortunately, this does not help us in our case - unless I have overlooked it? We send documents e.g. order confirmation, quotation by e-mail. The "Email" print type is selected in the print preview and then a new Outlook email with document attachments opens automatically. This should be a standard implementation in AX.
    This process no longer works with the new Outlook.
     
    Best regards
    Dirk

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