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Microsoft Dynamics RMS (Archived)

Data Uploading from Store is not Successfull. Timeout error is Coming

Posted on by 750

I created new Store. then I Download more than 41000 items from HQ to Store. Now when I am trying to upload the Datat from Store to HQ.It is giving me Timeout Error.

Please find the Connection Detail below.

Information   Store     03-Jun-13 1:35:33 PM   ======= CONNECTION STARTED =======

Information   Store     03-Jun-13 1:35:33 PM   Opening of local datasource '(local).GSMARDB' was successful.

Information   Store     03-Jun-13 1:35:34 PM   Local and HQ databases are synchronized.

Information   Store     03-Jun-13 1:35:34 PM   Store-HQ Time Zone Difference: 0 minutes

Information   Store     03-Jun-13 1:35:35 PM   Number of worksheets to process: 1

Information   Store     03-Jun-13 1:35:36 PM   1. Processing worksheet style 401

Information   Store     03-Jun-13 1:35:36 PM   Title: Request Data Upload

Information   Store     03-Jun-13 1:35:36 PM   Ref. No.: 24214

Information   Store     03-Jun-13 1:35:39 PM   Uploading store data to HQ.

Information   HQ        02-Jun-13 1:36:06 PM   Uploaded 2 record(s) from table 'Batch'.

Information   HQ        02-Jun-13 1:36:06 PM   Uploaded 129 record(s) from table 'Cashier'.

Information   HQ        02-Jun-13 1:36:06 PM   Uploaded 1 record(s) from table 'Configuration'.

Error         HQ        02-Jun-13 2:06:21 PM   <<ExecuteCommand>> Error -2147217871: Timeout expired

                                              UPDATE ItemDynamic

                                              SET    QuantityCommitted = ItemDynamic.SnapShotQuantityCommitted

                                              FROM   #Temp JOIN ItemDynamic

                                                     ON #Temp.ItemID = ItemDynamic.ItemID

                                                     AND ItemDyna

Information   HQ        02-Jun-13 2:06:21 PM   Uploaded 41472 record(s) from table 'Item'.

Error         HQ        02-Jun-13 2:06:21 PM   An error occurred while uploading transaction data to HQ database.

Error         Store     03-Jun-13 2:05:59 PM   Not completed due to errors encountered during processing.

Information   Store     03-Jun-13 2:06:01 PM   Closed local database (local).GSMARDB

 

Please help to Solve this Problem.

Umar Khitab

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  • Suggested answer
    Antonijo Todorovik Profile Picture
    Antonijo Todorovik 4,025 on at
    RE: Data Uploading from Store is not Successfull. Timeout error is Coming

    Dear Umar,

    It depends on the type of machine / operating system your customer has, 32bit or 64bit.

    What A.Hassan is suggesting above is correct, when You are on 32bits. When on 64bits, You may want to check this next path: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MICROSOFT\Retail Management System\Headquarters\Client\Timeout . The rest, just apply what A Hassan recomended.

    If you still have problems, there is a search engine in REGEDIT, from the EDIT menu.

    Kind regards, A.

  • Umar Khitab Profile Picture
    Umar Khitab 750 on at
    RE: Data Uploading from Store is not Successfull. Timeout error is Coming

    Dear RMS Leaders

    I try to find this Registery Key in the Client computer but I am not be able to find it.

    Even there is no Retail Management System Key under the Software.

    Please Help

    Thanks

    Umar

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Data Uploading from Store is not Successfull. Timeout error is Coming

    u need tot change the HQ timeout: -

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Retail Management System\Headquarters\Client\Timeout

    It's in seconds, to try changing it to 3600 (1 hour)

    but make sure that u close the HQ Client, then change the value in the registry, then open HQ Client again and give it a try

    A Hassan

    RMS Leaders

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