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Supply chain | Supply Chain Management, Commerce
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D365 Pos Problem

Posted on by 5

In d365 FO retail, when the electricity down or the power shutdown suddenly the Modern POS need activation again 

  • SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: D365 Pos Problem

    What MPOS version do you use?

    Can you closely look into Event Viewer under "Applications and Services logs"->Microsoft->Dynamics->Commerce-ModernPOS and look for warnings/errors explaining why the deactivation took place?

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,269 Super User 2024 Season 2 on at
    RE: D365 Pos Problem

    Moved to the Dynamics 365 Commerce forum

  • Suggested answer
    A.Prasanna Profile Picture
    A.Prasanna 8,161 on at
    RE: D365 Pos Problem

    Hi  Saleh,

    Normally once your register Activated you don't need to activate it again and again, since the back office has that record(Activation Status). By the way, is this power failure happen in POS or your HQ Server?

    Thanks ,

    AP

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,746 on at
    RE: D365 Pos Problem

    Hi saleh moussa sharaf,

    I suggest you first to think about any backup power solution to protect your system and D365 application from power failure issue.

    Did you try to reinstall MPOS and configure correctly. When you usually activate MPOS, Do you face any user authorization/logon/Appliation error/wrong end point issues?

    Did you have customization on MPOS?

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