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Microsoft Dynamics CRM (Archived)

Error adding a license to user - alternative email in use

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Posted on by Community Member Microsoft Employee

I am having an error adding a Dynamic CRM for Sales Professional license to one of my users.  The error I am getting is: "The email address is being used as an alternative email address.  Use a different email address."  The problem is that it is NOT being used as an alternative email address for any user.  I have checked many times.  I have contacted Microsoft, but they moved by ticket to another department and have not gotten back to me yet.  Has anyone had this problem and found a solution?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error adding a license to user - alternative email in use

    Solution - We had to remove all the proxy addresses, add the license, and then add them back.  This worked!  No idea what was happening.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error adding a license to user - alternative email in use

    I only have myself and one other user in the CRM.  Neither of us have this email address in our personalemailaddress field.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error adding a license to user - alternative email in use

    I have checked AD and none of my other users have this email address attached to them.

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: Error adding a license to user - alternative email in use

    Where have you checked if the email address is in use for another user ? The issue could either be with data in CRM (in the personalemailaddress field on the systemuser entity), or with the alternate email address associated with an Office 365 user in Office 365

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Error adding a license to user - alternative email in use

    Is this on-premise? If so please check you AD does any of the active/inactive users have this e-mail id used in their profile. If so please delete/ modify then try again.

    Hope this help

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