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Over past couple weeks, my nightly invoicing has crashed and I needed to restart it. When I restart the invoice that I left off on before crashing gets stuck between live and history.
It attaches to the order is associates with but remains open in GP.
Any suggestions to get it to go to history?
Hello,
It sounds like you experienced a posting interruption of some kind. I’m not sure if you are referring to Sales Order Processing or Purchase Order Processing.
If you’re referring to Sales Order Processing, we have a good blog one of our engineers wrote that talks about how to troubleshoot SOP documents that have not moved to history as expected:
We don’t have similar blog yet for Purchase Order Processing (if that’s where your problem is).
All in all though, for us to determine best steps to ensure your data is accurate, we’d have to review how the problem document/data is sitting on the backend. Depending on how the data is sitting, sometimes the answer is to remove the history records so you can re-post. Sometimes, the answer is to remove work records that are stuck, and sometimes specific fields need to update updated as well. I wish there were an easy button for this, but there’s not.
If your problem is in SOP, I hope you find the blog above helpful!
While this type of troubleshooting is not something my support team can assist with via forums, we’re happy to assist you with this via a support case Microsoft Dynamics Support.
Warmest Regards,
Andrea Melroe | Sr. Technical Advisor | Microsoft Dynamics GP
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