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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email accounts is in P...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email accounts is in Pending Approval

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Posted on by Community member 4
Hi!
 
We have a situation when email accounts which were approved a long time ago suddenly be put in Pending Approval list. My organization uses Server-side Synchronization.
 
What is the cause and does anyone know how to fix it?
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    Did you try to contact the system administrator to re-approve accounts mailboxes?
     
    You can also check the status of your account mailboxes via The Server-Side Synchronization Monitoring dashboard.
     
    Best Regards,
    Dengliang Li
     
  • Community member Profile Picture
    Community member 4 on at
    Hi!
     
    Yes, I have contacted the admins to re-approve the email accounts. However, what I'd like to know is why this happened because everything was functioning well before i.e., accounts were approved from the beginning with proper access.
     
    Kind regards,

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