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Email accounts is in Pending Approval

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Posted on by Community member

Hi!

We have a situation when email accounts which were approved a long time ago suddenly be put in Pending Approval list. My organization uses Server-side Synchronization.

What is the cause and does anyone know how to fix it?

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Community member 4 on at

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Email accounts is in Pending Approval

Hi!

Yes, I have contacted the admins to re-approve the email accounts. However, what I'd like to know is why this happened because everything was functioning well before i.e., accounts were approved from the beginning with proper access.

Kind regards,
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Dengliang Li Microsoft Employee on at

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Email accounts is in Pending Approval

Hi,

Did you try to contact the system administrator to re-approve accounts mailboxes?

Mailbox requires approval by Office 365 administrator - Dynamics CRM | Microsoft Learn

You can also check the status of your account mailboxes via The Server-Side Synchronization Monitoring dashboard.

Troubleshooting and monitoring server-side synchronization - Power Platform | Microsoft Learn

Best Regards,
Dengliang Li