web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Dynamics NAV 2017 - Je...
Small and medium business | Business Central, N...
Answered

Dynamics NAV 2017 - Jet Report Issue

(0) ShareShare
ReportReport
Posted on by Hatimali84 679

Hi Team,

One of our client is having issue with Jet Reports while pulling the information from NAV. 

The client is getting the following error " 

pastedimage1669740074086v2.png

Only 1 user is getting this error. We have tried to update the Jet Report but got the same error. 

The other user is able to Run the report without any errors. 

Does anyone have a solution for this issue. 

Thank you.

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 103,227 Super User 2026 Season 2 on at

    Hi, hope the following helps.

    https://stackoverflow.com/questions/71232494/getting-jet-report-error-pivot-table-pivottable5-could-not-be-refreshed-re

    https://support.jetglobal.com/hc/en-us/articles/115004577688-Error-The-Pivot-Table-PivotTableX-Could-Not-Be-Refreshed-Reference-is-not-valid-

    https://support.jetglobal.com/hc/en-us/community/posts/360013833333-The-pivot-table-PivotTable1-could-not-be-refreshed-The-following-error-was-reported-Reference-isn-t-valid-

    Thanks.

    ZHU

  • Hatimali84 Profile Picture
    Hatimali84 679 on at

    Hi ZHU,

    Thank you for the response. I had looked into the above links but client was still having issue. We have logged a ticket with Jet support and once the issue is resolved, I will post here.

    HA

  • Hatimali84 Profile Picture
    Hatimali84 679 on at

    Hi ZHU,

    This issue was resolved.

    I tried a few things and found the 1 of the cause that was giving the error. We checked for the database connectivity via SQL. We checked the Native SQL client and found that it was not installed on the user machine. After installation the test connectivity to database was successful and the report had no issues when actioned.

    HA

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,227 Super User 2026 Season 2 on at

    This is great to hear!

    And thank you so much for your feedback.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 720 Super User 2026 Season 2

#2
YUN ZHU Profile Picture

YUN ZHU 436 Super User 2026 Season 2

#3
AndrewThomas81 Profile Picture

AndrewThomas81 409 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Microsoft Training Manuals

Product updates

Dynamics 365 release plans