Order items need to be Un-Picked

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I have an order that has been picked to Completion, but the receiving address was bad. After contacting the customer they wish to cancel the order, so is there a way to Un-Pick items to free up the Sales Order to be deleted/cancelled?

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Guy Terry 28,924 Moderator on at

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Hi Tom,

There might be, but there are several ways to pick and deliver a sales order in Dynamics AX 2012.

Do you know if you're using the 'Work' concept in the 'Warehouse management' module to pick sales orders, or maybe Picking list registration?

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Community Member on at

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Yes we are using the 'Work' concept.

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JoeGr 360 on at

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Is the load already completed? if no, you can reduce the picked qty on the load.

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Community Member on at

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Yes the load has been completed

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Guy Terry 28,924 Moderator on at

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Has the Sales order Packing slip (Delivery note) been posted?

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Community Member on at

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The packing slip has not been posted.

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Guy Terry 28,924 Moderator on at

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If the Shipment/Load have the Status 'Shipped', I think there is no way back. You will have to post the packing slip. If you are running R3 CU8, you will probably be able to Cancel the Packing Slip. Can you test it first?

If you are running CU9 - CU11, you will not be able to cancel the packing slip. You will have to invoice, and then process it as a return.

And if you can wait until CU12, you will be able to both reverse a shipment that is 'Shipped', and/or cancel the packing slip, which I think is good to know.

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JoeGr 360 on at

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As Guy pointed out correctly once the load is completed you cant reduce the picked qty from the load side.

However, if you haven't posted the packing slip yet I would suggest to try change the picked qty from the sales order directly.

if you go to the sales line and inventory you will find the 'Pick' option. You should be able to unpick there.

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Community Member on at

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We are running CU8 and the packing slip has not posted yet.

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Community Member on at

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The packing slip has not posted yet, but I am not finding a Pick option when in the sales order lines. I opened up the sales order and see the drop down menus of Sales order line, Financials, Inventory, Product and Supply, Update line and Warehouse. Under Inventory & Sales order lines there is no 'Pick' option. I do see a 'Pick' option under Update line, but that seems to be actually picking more of the item instead of un-picking. Am I in the right place?

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