Hi, I need your help(Again)
Recently I just got some request from my users that all Invoice under this customer is gone. But In fact. We have invoice under this customer.
I would like to tracking what' wrong Can someone guide me how to investigate for this issue?
Dear All,
Thank you for your response. Now I try to drill down and track with my user. They told me that they mis-communication, someone in team settle before that because another staff day-off and mis-communication. Thank you for all
But I would like to know a logic and form name to access in D365
By logical
1. When sale want to do sale Order-> Create Quote->Sale Order
2. After that process to do Delivery Order
3. Start to do Invoice base on Sale Order
4. Post Invoice that (Billur told me approved right?)
5. Retrieve Invoice to do settle.(this is our user ask me but I don't quite understand a logic and I don't know a form to tracking becuase I used to click some menu and impact a transaction that user complain)
Anyway thank you for all.
Hi,
Please check if the transaction is approved. If not approved, you can not see in open transactions.
Hi,
This is possible that your client is seeing the details in transactions page and there is nothing, this is possible if the filter is added as Closed or Open, based on that value, system shows the transactions.
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