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Finance | Project Operations, Human Resources, ...
Suggested Answer

Can someone guide me why I can't settle invoice for customer

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Posted on by 282

Hi, I need your help(Again)

Recently I just got some request from my users that all Invoice under this customer is gone. But In fact. We have invoice under this customer.

I would like to tracking what' wrong Can someone guide me how to investigate for this issue?

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I have the same question (0)
  • Suggested answer
    Ramit Paul Profile Picture
    22,803 Most Valuable Professional on at

    Hi,

    This is possible that your client is seeing the details in transactions page and there is nothing, this is possible if the filter is added as Closed or Open, based on that value, system shows the transactions.

  • Suggested answer
    BillurSamdancioglu Profile Picture
    20,713 Most Valuable Professional on at

    Hi,

    Please check if the transaction is approved. If not approved, you can not see in open transactions.

  • Chomchanok Profile Picture
    282 on at

    Dear All,

    Thank you for your response. Now I try to drill down and track with my user. They told me that they mis-communication, someone in team settle before that because another staff day-off and mis-communication. Thank you for all

    But I would like to know a logic and form name to access in D365

    By logical

    1. When sale want to do sale Order-> Create Quote->Sale Order

    2. After that process to do Delivery Order

    3. Start to do Invoice base on Sale Order

    4. Post Invoice that (Billur told me approved right?)

    5. Retrieve Invoice to do settle.(this is our user ask me but I don't quite understand a logic and I don't know a form to tracking becuase I used to click some menu and impact a transaction that user complain)

    Anyway thank you for all.

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