Hello ,
I have ran into an problem .
In my dynamics portal , I have Marketing list for sending bulk emails.
Now if anyone 'Unsubscribe ' from the received mail , I want to change its status .
How can I define a flow for "unsuscribe" ?
Hi Jainil,
Do you want to set the contact status as 'Unsubscribe' or email status?
You can refer below articles, which is of similar ask.
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/232734/unsubscribe-option-in-dynamics365-email-templates?pifragment-97030=1#:~:text=The%20functionality%20is%20to%20provide,System%20Settings%20%2D%3E%20Marketing%20Tab.
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/315876/email-sends---unsubscribes-workflow/921392
Hope this helps!
Regards,Sanjana
Hey Thanks , the issue is :
There is an unsubscribe button in email template ,but when someone from bulk email "unsubscribe" , I am getting an email that this user has unsubscribed , then I have to dynamically remove it from bulk mail member list , but i want to make it static like , if someone "unsubscribe" it should automatically be removed from bulk email list
You can configure a workflow/ flow to achieve this ask. To answer your initial question "How can I define a flow for "unsuscribe" ?", we request you to raise a support ticket of type advisory with Microsoft to help you further.
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