Dynamics 365 - Mailbox / Queue / User

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Posted on by CU02081233-0

Hi,

Is it possible with Dynamics 365 to send email with a user using a generic email adress and use that generic email to forward the answered email to sender.

What I know :

I already use Queue + Office 365 Shared mailbox => Works great

What i really need is :

I am a D365 user : James Dupont
James Dupont send an email to a customer
The customer receive the email with my generic email adress => adatum@adatum.com
The customer answers the email
James Dupont receive the email as a "normal" incoming email and can see it in outlook and crm as a tracked email.

I think it's a bit tricky but is it utopic ?

Thank you :)

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