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Hello!
I'm looking for some guidance on an issue I have in my system. When a user tries to merge account records, it shows the address of the account twice. This ends up being very confusing for users, as they don't know what to select. I'm not sure how to clean this up. I have had other address fields in the past, but they are deactivated, and not searchable, so per my reading they shouldn't be showing up on the merge records window.
Any ideas?
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Hi Toni, hope you're doing good.
At the time you did the change to "hide" the address field that you were not using anymore, did those changes were published so it can be reflected? Looks like they are still there for some reason. If this is not the che case and you're sure that everything was set correctly, i would recommend to open a ticked with Microsoft
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