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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / why the contracts are ...
Microsoft Dynamics CRM (Archived)

why the contracts are canceling instead of remaining in expired status

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Posted on by Community Member

Hi,

We are facing a very different problem. Why The Contracts are automatically changing their status from Expired to Cancel instead it remain in Expired status. It is doing by internal CRM System Account.

Please help how to stop this.

Thanks,

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I have the same question (0)
  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    Sounds like something that could be caused by a plug-in or a workflow. Can you check if you have any custom sdk message processing steps or workflows running against this entity? If you disable these, do you still see the behavior?

  • Community Member Profile Picture
    Community Member on at

    I have checked that there are no workflows or custom plug-ins that are changing the contract status.

    Thanks,

  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    Are you able to reproduce this on demand ?

  • Community Member Profile Picture
    Community Member on at

    No, I could not reproduce this bug. And there are no hidden workflows that changes the status from expired to cancel.

    I am still working on it. Please let me know if you have any other ideas.

    Thanks,

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