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Payment applied to wrong customer

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Posted on by GM-17071323-0

I unapplied the payment from the wrong customer and now need to apply it to the correct customer.

On the cash receipt journal, I'm posting the payment to the Customer, but I need an offsetting account to balance it, in order to post it. I'm not sure how to do this.

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Teagen Boll 3,368 Super User 2026 Season 1 on at

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If you posted a payment to the wrong customer you need to reverse that payment. It should just simply be a complete reversal of the original payment entry. You could post an entry like this as a refund (or as a blank document type):

Your balancing account should be the bank account where you received the cash for that payment. Your original payment entry would be:

Dr - Cash/Bank Account

Cr - Accounts Receivable

Therefore your correction/refund should be:

Dr - Accounts Receivable

Cr - Cash/Bank Account

Once done you can post a payment for the other customer correctly.

Best,

Teagen Boll, CPA

Work: Catapult ERP

Social: LinkedIn

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