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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2016 On-premise : ...
Microsoft Dynamics CRM (Archived)

CRM 2016 On-premise : All organizations redirecting to Default Organization

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Posted on by MittalPatel

Hello,

I am using Microsoft Dynamics CRM 2016 On-premise and below is the scenario - 

  1. There are 3 Organizations created on the CRM box.
    1. DefaultOrg = Default Organization set for all the users
    2. OrgA  
    3. OrgB
    4. OrgC
  2. Deployment Manager > Select Microsoft Dynamics CRM > Action > Properties -
  3. Web Application Server = DefaultOrg.mycrm.mydomain.in
  4. All other CRM services are set to DefaultOrg.mycrm.mydomain.in
  5. HTTPS is enabled and IFD is also set.
  6. IFD web URLs to access all above Organizations working perfectly.

Problem :

When I type : https://DefaultOrg.mycrm.mydomain.in --> Redirects to Default Organization as it is set for all the users.

When I type : https://DefaultOrg.mycrm.mydomain.in/OrgA --> Working fine and redirects to correct Organization.

But, When I type : https://OrgA.mycrm.mydomain.in/  --> Redirects to Default Organization DefaultOrg. ----> It should display OrgA Organization.

Can anyone please help me what should I do to get last URL working? Do I need to configure anything on IIS side?

Thank you,

*This post is locked for comments

  • MittalPatel Profile Picture
    MittalPatel on at
    RE: CRM 2016 On-premise : All organizations redirecting to Default Organization

    @David, as per your suggestion I  have removed Organization name from Web Application Server and now it is as below:

    mycrm.mydomain.in


    Then, I  have done IISReset and browse through https://DefaultOrg.mycrm.mydomain.in/ , It redirects to Organization AD FS page but -- showing below error message. An error occurred. Contact your administrator for more information.

    My question is  :

    1. IFD configuration is done and External urls are working fine.

    2. Issue is for Internal Urls.

    3. There is an alias added in DNS server for Default Organization DefaultOrg.mycrm.mydomain.in and hence it is redirecting to the same Organization for all other Organizations URLs.

    4. I have added url to local intranet zone to get prompt of windows authentication but it is redirecting to Organization AD FS page.

    Please suggest.

    Thank you,

  • MittalPatel Profile Picture
    MittalPatel on at
    RE: CRM 2016 On-premise : All organizations redirecting to Default Organization

    @David, thank you for your quick response.

    I  have set for Web Application Server and Organization web service as  DefaultOrg.mycrm.mydomain.in. If I change this to mycrm.mydomain.in then what are the other places I need to change this?

    Is this the reason it is redirecting to the Default Organization even if I type https://OrgA.mycrm.mydomain.in  ?

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: CRM 2016 On-premise : All organizations redirecting to Default Organization

    The behaviour is controlled within CRM, rather than IIS. I'd check that the IFD settings are correct - based on the urls you give you need to have mycrm.mydomain.in set for the Web Application Server Domain and Organization Web Service Domain

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