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Merging of Cases, give error

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Posted on by Yaqoob Ahmad

Merging multiple cases into one, gives error. I give all the privileges of merging.

Exception Message: Error_Title_0x80040220

ErrorCode: -2147220960
HexErrorCode: 0x80040220
Error Details: Error_Message_0x80040220

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Dgsosa 2 on at

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Merging of Cases, give error

I'm having the same problem. Has anyone been able to solve it?
When trying to merge 2 cases. Both created by the same user
Without related Activities.

The user has full access to cases and activities. Has merge privileges

Thank you very much in advance
Yaqoob Ahmad 5 on at

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RE: Merging of Cases, give error

Thanks

I have check all threads of google, not working.
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Abdul Wahab 12,070 Super User 2024 Season 1 on at

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RE: Merging of Cases, give error

Hi Yaqoob Ahmad,

This google search is returning some similar threads. You can check them also

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
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Abdul Wahab 12,070 Super User 2024 Season 1 on at

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RE: Merging of Cases, give error

Hi Yaqoob Ahmad,

some similarities exist in the thread: CRM 4.0: errorcodes and Troubleshooting – Expiscornovus. This is the privilege level issue as per my very little knowledge. If you are on the latest version you can also use the Check access button to find the levels of the case record and its associated records.

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
Yaqoob Ahmad 5 on at

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RE: Merging of Cases, give error

Hi,

Yeah, its working for System Admin but I have copy of Field service Admin Security role. It is not working for that. I give all the privileges, Which prerequisite for it. No luck, tell yet.
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Abdul Wahab 12,070 Super User 2024 Season 1 on at

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RE: Merging of Cases, give error

Hi Yaqoob Ahmad,

Is it mean it is working for the System Administrator?

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
Yaqoob Ahmad 5 on at

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RE: Merging of Cases, give error

Hi Abdul,

No, this the only error details. No log file.
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Abdul Wahab 12,070 Super User 2024 Season 1 on at

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RE: Merging of Cases, give error

Hi Yaqoob Ahmad,

Are there any more details that exist in the error?

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../