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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Merging of Cases, give...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Merging of Cases, give error

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Posted on by Yaqoob Ahmad 5

Merging multiple cases into one, gives error. I give all the privileges of merging.

Exception Message: Error_Title_0x80040220

ErrorCode: -2147220960
HexErrorCode: 0x80040220
Error Details: Error_Message_0x80040220

I have the same question (0)
  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,119 Moderator on at

    Hi Yaqoob Ahmad,

    Are there any more details that exist in the error?

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Yaqoob Ahmad Profile Picture
    Yaqoob Ahmad 5 on at

    Hi Abdul,

    No, this the only error details. No log file.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,119 Moderator on at

    Hi Yaqoob Ahmad,

    Is it mean it is working for the System Administrator?

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Yaqoob Ahmad Profile Picture
    Yaqoob Ahmad 5 on at

    Hi,

    Yeah, its working for System Admin but I have copy of Field service Admin Security role. It is not working for that. I give all the privileges, Which prerequisite for it. No luck, tell yet.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,119 Moderator on at

    Hi Yaqoob Ahmad,

    some similarities exist in the thread: CRM 4.0: errorcodes and Troubleshooting – Expiscornovus. This is the privilege level issue as per my very little knowledge. If you are on the latest version you can also use the Check access button to find the levels of the case record and its associated records.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,119 Moderator on at

    Hi Yaqoob Ahmad,

    This google search is returning some similar threads. You can check them also

    pastedimage1665051774137v1.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Yaqoob Ahmad Profile Picture
    Yaqoob Ahmad 5 on at

    Thanks

    I have check all threads of google, not working.

  • Dgsosa Profile Picture
    Dgsosa 2 on at
    I'm having the same problem. Has anyone been able to solve it?
    When trying to merge 2 cases. Both created by the same user
    Without related Activities.
    The user has full access to cases and activities. Has merge privileges
    Thank you very much in advance
     

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