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A/B testing disabled and won't let me toggle to enable

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I'm following the instructions here: https://docs.microsoft.com/en-us/dynamics365/marketing/email-a-b-testing#prepare-to-execute-your-test-from-a-customer-journey

But the option is stuck on disabled for me and won't let me switch to enable. I've created the AB test in the email builder with two different subject lines and saved it and made it live. But it's still not working

Nothing in the above article explains why I'm getting the error.

How do I fix this please?

Thank you

pastedimage1661436490361v1.png

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: A/B testing disabled and won't let me toggle to enable

    Hi,

    Maybe you can open one ticket for Microsoft Support for further help:

    admin.powerplatform.microsoft.com/support

  • CallumSF Profile Picture
    CallumSF 60 on at
    RE: A/B testing disabled and won't let me toggle to enable

    Hi,

    I've made the journey draft but it still doesn't work (my screen also doesn't look like yours?)

    Dynamics has a hell of a lot of gaps that need fixing. Every time I want to change something it doesn't let me. Not very practical from a marketing perspective.

  • KK-365 Profile Picture
    KK-365 1,010 on at
    RE: A/B testing disabled and won't let me toggle to enable

    Hello,

    It seems your journey is already published which is the reason you can not edit the A/B testing.

    Bring the journey to draft and then add A/B Testing.

    pastedimage1661769340274v1.png

    pastedimage1661769524299v1.png

    Do let me know if you still face difficulty.

    If you find this helpful, please mark this answer verified.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: A/B testing disabled and won't let me toggle to enable

    Hi CallumSF,

    If you the journey is live, you can't change email or emails's properties, which is by-design.

    pastedimage1661762008973v1.png

    If so, you need click 'Edit' button, then you can change the email.

    pastedimage1661762106160v2.png

    But the A/B testing option must be set when the journey is draft status.

  • CallumSF Profile Picture
    CallumSF 60 on at
    RE: A/B testing disabled and won't let me toggle to enable

    That doesn't work either. It won't even let me change an email once the journey is live.

    I've just tried to edit a live journey but it won't let me change the email.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: A/B testing disabled and won't let me toggle to enable

    Hi CallumSF,

    Maybe you need select other emails that has created A/B test to check them in the customer journey.

    Only the one or all emails meet the same error?

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