We receive credit card EFTs and these are entered into the system as credit memos in payables. Once Entered, a bogus invoice is created and applied to these credit memos to clear the credit memos out of AP. We had an instance where the invoice was posted in the wrong month. We need to void this out but can't find it in the historical transactions. How can we correct this?
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I was trying to give a more generic answer, so that it would be more complete and hopefully help in similar situations in the future. :-) If you re-read my answer, it says, "You would first need to void the payment, return or credit memo applied to that invoice".
There is no payment to void that is the problem. The invoice washed out the credit memos. No payment generated and the transaction shows in the system but no way to pull it up to void.
You cannot void a historical payables invoice. You would first need to void the payment, return or credit memo applied to that invoice, then the invoice would move back to open status, and then you can void an open payables invoice.
The invoice basically would appear to be paid since it is fully applied to the credit memos. The transaction itself is not in open or historical. It shows it in historical by doing an inquiry but then to go into void historical transactions it does not show nor does it show in open. The transaction is posted.
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