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Microsoft Dynamics GP (Archived)

The registration keys you have entered are invalid

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Posted on by rescresc 210

Hi,

I created a virtual machine in order to test our database with a new server before purchasing the server.  I was able install the operating system, installed SQL 2005, installed Dynamics GP 10 and recover the database with no problems.  The issue that I'm having is that I need to disable some modules and I need to register in order to select the modules I need to uninstall.  When I enter the registration information I get the error "The registration keys you have entered are invalid"

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  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: The registration keys you have entered are invalid

    Version 9 keys simply put will not work on a version 10 installation.  And that is regardless of your status with Microsoft.

    You can be current on you Maintenance fee, but that does not make the keys for a different version work - period.

    Sorry to hear that, but that is the reality.

  • Heather Roggeveen Profile Picture
    Heather Roggeveen 9,142 on at
    RE: The registration keys you have entered are invalid

    Hi

    Just to elaborate further on this so you understand how licensing in GP works.  When you purchase a GP license, you also pay a year in advance for Software Maintenance.  Every year your partner (in your case, out of business) will send you a further invoice for maintenance.  By paying that annual cost, that is what entitles you to be able to upgrade your software (and access Customersource and all sorts of other bits).

    If you have not been attached to a partner for a while, then you may find you have not been paying annual maintenance either and that is going to cause you some problems.  

    You can stop paying maintenance whenever you like - BUT - if you then want to upgrade, you have some pretty high costs to pay to come back up to date.  While there is no obligation in any way to upgrade, you will start to run into issues when trying to do things like buy new servers and workstations as the system may not run on newer versions of software - and you would struggle to get support.

    The version you currently have (9) is way out of date as is 10 that you were looking to install in your test environment.  I can only agree with Richard, you need to get reattached to a partner so that they can advise you on the best route to get up to date.  The latest version of GP is 2013 R2  and 2015 is due out about Christmas time.

    You may well need to do a bit of a review of your systems - SQL 2005 is also extremely outdated now.

    Hope this helps you understand the process a little better.

    Good luck.

    Cheers

    Heather

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: The registration keys you have entered are invalid

    Jon, is correct. GP 9 keys will only work with GP 9. You could try to upgrade to GP 10 but without GP 10 keys you will get a message about System Manager not being registered. I am sure if you do an internet search for GP resellers in your area you will find one. The only way to get new keys is through a reseller. Once you have chosen one they can get you the keys plus provide upgrade assistance.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The registration keys you have entered are invalid

    I could be wrong, but I believe you have to pay a renewal to keep your keys valid for subsequent versions of GP. Example, you cannot buy keys for Great Plains 9 and install GP 2013 R2 with the same keys unless you are current on your renewal fees with MSFT.

    It would be a good idea to contact a partner for this. If you would like a recommendation, just let me know :-).

  • rescresc Profile Picture
    rescresc 210 on at
    RE: The registration keys you have entered are invalid

    Negative still same problem.  I contacted Microsoft and they were able to find our account information. The problem that I'm having is that they cannot verify our serial numbers because we don't have a service contract with them.  I explained that the original reseller is no longer in business and we cannot get in touch with them to find out what happened to our original installation CDs and registration information.  I believe the problem I'm having is that the original install was done in in GP 9 and i'm trying to restore and use the serial number which is in our server in an installation with GP 10.  I could try to install GP 9, try the serials we have and then update to GP 10 but we dont have the original media for GP 9.  Any advice?

    Thanks

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The registration keys you have entered are invalid

    Hi,

    Also try to Login SQL through "sa", take the dynamics database as backup and run the below query.

    Delete DYNAMICS..SY03500

    Now launch GP as "Run as Administrator", login through SA user and go to the registration screen

    Type\Paste the keys and click validate.

  • rescresc Profile Picture
    rescresc 210 on at
    RE: The registration keys you have entered are invalid

    Thank you for the number provided Richard.  I will call and ask for our registration keys to confirm I have the right information.

  • rescresc Profile Picture
    rescresc 210 on at
    RE: The registration keys you have entered are invalid

    I actually thought about the spaces too.  I first was copying and pasting and then I entered the information manually and still same result.  

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: The registration keys you have entered are invalid

    I would also trying calling Sales Operations at 1-800-456-0025. Ask them to email you your set of registration keys. Trying searching around and see if you can find a GP reseller in your area. Then get a reseller change form from Sales Operations and switch to that reseller. Sales Operations should also be able to get you into CustomerSource. That way you could look up the keys yourself.

  • rescresc Profile Picture
    rescresc 210 on at
    RE: The registration keys you have entered are invalid

    I just emailed voice@microsoft.com to see if there is anyway we can recover our log in information in order to verify our license number and to see which versions we are permitted to install.  The original MS partner never gave us such information.

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