The registration keys you have entered are invalid

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Posted on by rescresc

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Hi,

I created a virtual machine in order to test our database with a new server before purchasing the server. I was able install the operating system, installed SQL 2005, installed Dynamics GP 10 and recover the database with no problems. The issue that I'm having is that I need to disable some modules and I need to register in order to select the modules I need to uninstall. When I enter the registration information I get the error "The registration keys you have entered are invalid"

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Jonathan Fear on at

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Well that tells me the keys are not valid :). Have you checked in VOICE for your keys?

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rescresc 210 on at

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Thank for your help. I'm pretty new to GP so I dont know what you mean by VOICE. Maybe a should mention that the original partner that installed GP in our server is no longer in business so I can't contact them to find out our log in information to the Microsoft site to check our available downloads or registration information.

The installation keys I'm entering are the ones that appear in our server running GP. I found them by going into Administration, Registration. It show the site name which is the company name and registration keys in box 1 and 2.

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Jonathan Fear on at

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I would assume your keys are valid then. Are you sure you don't have a space at the end of your site name or one of the keys?

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rescresc 210 on at

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I just emailed voice@microsoft.com to see if there is anyway we can recover our log in information in order to verify our license number and to see which versions we are permitted to install. The original MS partner never gave us such information.

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Richard Wheeler 75,850 Moderator on at

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I would also trying calling Sales Operations at 1-800-456-0025. Ask them to email you your set of registration keys. Trying searching around and see if you can find a GP reseller in your area. Then get a reseller change form from Sales Operations and switch to that reseller. Sales Operations should also be able to get you into CustomerSource. That way you could look up the keys yourself.

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rescresc 210 on at

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I actually thought about the spaces too. I first was copying and pasting and then I entered the information manually and still same result.

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rescresc 210 on at

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Thank you for the number provided Richard. I will call and ask for our registration keys to confirm I have the right information.

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Community Member on at

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Hi,

Also try to Login SQL through "sa", take the dynamics database as backup and run the below query.

Delete DYNAMICS..SY03500

Now launch GP as "Run as Administrator", login through SA user and go to the registration screen

Type\Paste the keys and click validate.

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rescresc 210 on at

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Negative still same problem. I contacted Microsoft and they were able to find our account information. The problem that I'm having is that they cannot verify our serial numbers because we don't have a service contract with them. I explained that the original reseller is no longer in business and we cannot get in touch with them to find out what happened to our original installation CDs and registration information. I believe the problem I'm having is that the original install was done in in GP 9 and i'm trying to restore and use the serial number which is in our server in an installation with GP 10. I could try to install GP 9, try the serials we have and then update to GP 10 but we dont have the original media for GP 9. Any advice?

Thanks

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Community Member on at

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I could be wrong, but I believe you have to pay a renewal to keep your keys valid for subsequent versions of GP. Example, you cannot buy keys for Great Plains 9 and install GP 2013 R2 with the same keys unless you are current on your renewal fees with MSFT.

It would be a good idea to contact a partner for this. If you would like a recommendation, just let me know :-).

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