Script Error - Principal user is missing prvReadTerritory privilege for entity 'territory'

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Posted on by Ann2015

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I create a new Unified App and am getting this error when I try to create a new account? Principal user is missing prvReadTerritory privilege for entity 'territory'

System Admins can create the new account but looks like some role is missing for the user that is getting this error. This user has the Read/Write access not sure what I am missing.

Thanks

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Ann2015 1,128 on at

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RE: Script Error - Principal user is missing prvReadTerritory privilege for entity 'territory'

never mind found them in other sections. Thank you for all the help.

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Ann2015 1,128 on at

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RE: Script Error - Principal user is missing prvReadTerritory privilege for entity 'territory'

I don't see case or entitlement entities ? where can I find them ? here is what I see under my "Custom Entities"

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Henry J. 5,237 on at

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RE: Script Error - Principal user is missing prvReadTerritory privilege for entity 'territory'

Try providing read access to Case and Entitlement entities in your security role. However if these are entities you are not using, you could also just remove these sub grids from your forms.

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Ann2015 1,128 on at

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RE: Script Error - Principal user is missing prvReadTerritory privilege for entity 'territory'

I see this error where the user have no permission to access certain areas. How can I fix this? what entity is missing?

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Ann2015 1,128 on at

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RE: Script Error - Principal user is missing prvReadTerritory privilege for entity 'territory'

The role was missing a "read" permission on territory.

I thought since it had Delete permission that includes read, write, create & delete.

Thank you this fixed my issue.

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RaviKashyap 55,410 Moderator on at

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RE: Script Error - Principal user is missing prvReadTerritory privilege for entity 'territory'

Hi,

Based on the error message, the user does not have read permission on territory entity. Check & fix that to resolve this issue.

Hope this helps.

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