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AX 2012 wont run from Win 10 upgrade

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Posted on by bryan Cabero

We just upgrade our operating system from Wndows 7 to Win 10. Upon opening the Microsoft Dynamics AX client has stopped working.

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Ludwig Reinhard Microsoft Employee on at

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Hi bryan Cabero,

Can you specify whether the AX client stopped working for a single user only or for all?

Is the AOS still running?

Are all of your environments affected (live, test, dev, etc.)

Some additional information would help.

Many thanks and best regards,

Ludwig

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bryan Cabero 5 on at

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Thank you for your prompt reply. All the user with domain account are currently not working when they open the AX client. But when they try to use RDP AX Client the AX is opening. What do you mean AOS? Sorry Im only Desktop Engineer in charge only installing the AX client in all PC.

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LDuncan Microsoft Employee on at

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Hello Bryan

Are you still experiencing issue with client machines after upgrading to Windows 10? Can you provide some additional details regarding the specifics of the issue and the version information of your current AX system.

Dynamics AX 2012 is supported on Windows 10 on the following versions:

Windows 10 is supported with

cumulative update 8 for AX 2012 R2

cumulative update 9 for AX 2012 R3 with hotfix 3093274 (mbs2.microsoft.com/.../KBDispl ay.aspx?scid=kb;en-us;3093274).

This information can be found in our system requirements documentation linked below.

https://www.microsoft.com/en-us/download/details.aspx?id=11094

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