We have Business Central and have Chargebacks that are won partially, then we re-dispute. However, the process in BC only allows us to close the Chargeback with partial win, and remainder to loss. Most of the time, we can win the remainder at a later date. We would like to understand how to keep the original CB open, while closing only the partial win. That way once we receive more win towards that original CB then we can close the actual loss.
The way it works today is - example below:
- Chargeback rec'd and entered for $100.00
- Partial Win $50.00
- Loss $50.00
- CB Closed
I'm suggesting these steps (and how to do it):
- Chargeback rec'd and entered for $100.00
- Partial Win $50.00
- Keep open for $50.00 (do not close until we manually close as loss)
Are there steps to add a new line within the original chargeback? Or can this improvement be added?
It's really important as if we have to close the original chargeback in cases of large Retail customers, who do this regularly,
we lose the original traceability.
Thanks in advance for your response!
Jenny H.
