Small and medium business | Business Central, N...

Sales order agent is not available

(5) Share

Report

Posted on by Ramkishor reddy

252

Hello all,

I'm trying to set up "Sales order agent" for my environment where my country region is set up as "AU". The sales order agent is available in the AU region as per the microsoft documentation, but still I'm not able to see the sales order agent under Copilot & agent capabilities page.

If any one has set up sales order agent please guide me with the issue I'm facing.

Thanks & Regards

Kishor

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (6)

Answers (0)

Suggested answer

DAnny3211 11,397 on at

Like (3)

Report
Hi,

If the Sales Order Agent is confirmed to be available in the AU region according to Microsoft documentation, but it's not appearing under the Copilot & Agent Capabilities page, here are a few things you can check:

Environment Type: Ensure you're working in a supported environment (e.g., Production or Sandbox). Some agents may not be available in Developer or Trial environments.

Region Configuration: Double-check that the environment's region is correctly set to Australia (AU) in the Power Platform Admin Center. Sometimes the region setting may not reflect correctly if the environment was migrated or created with different defaults.

Copilot Activation: Confirm that Copilot features are enabled for your environment. You can do this in the Power Platform Admin Center > Settings > Copilot section.

Licensing and Permissions: Make sure your tenant has the appropriate licenses and that your user role has access to Copilot Studio and agent capabilities.

Feature Rollout Timing: Even if the feature is listed as available in AU, it may still be rolling out gradually. You can check the Microsoft 365 Message Center or release wave documentation for rollout timelines.

If all of the above checks out and the agent is still not visible, it may be worth raising a support ticket with Microsoft to confirm availability for your specific tenant.

Please verify if this response was helpful.

Best regards,
Daniele

Was this reply helpful? Yes No
Suggested answer

Mohana Yadav 60,993 Super User 2025 Season 2 on at

Like (4)

Report

What is the BC version? Please upgrade to 26 if not done already.

please check if you have sales order agent app installed in extensions management page.

Was this reply helpful? Yes No
Suggested answer

Sohail Ahmed 11,136 Super User 2025 Season 2 on at

Like (3)

Report

adding more details

https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/smb/dynamics365-business-central/use-copilot-agent-capabilities-automate-sales-order-taking-process

✅ Mark this answer as verified if it helps you.

Was this reply helpful? Yes No
Suggested answer

Jainam M. Kothari 15,631 Super User 2025 Season 2 on at

Like (2)

Report

Hello,

Ensure your system is on version 26 or later, verify the extension is installed, check that you're in a supported environment (Production/Sandbox), and confirm Copilot is activated in the Power Platform Admin Center.

Was this reply helpful? Yes No
Suggested answer

Andrés Arias 4,188 Super User 2025 Season 2 on at

Like (2)

Report

Hello,

I would recommend reviewing the following information:

https://learn.microsoft.com/es-es/dynamics365/business-central/sales-order-agent-setup?tabs=soaconfig

Regards,

Andres

Was this reply helpful? Yes No
Suggested answer

Ahmad Subhani 581 on at

Like (2)

Report

Hi,

Version should be atleast 26.0

Plus this is a Paid service, so you can not simply run the Process.

Mark the Answer as Verified if this is Helpful.

Was this reply helpful? Yes No