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Sales order agent is not available

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Posted on by Ramkishor reddy

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Hello all,

I'm trying to set up "Sales order agent" for my environment where my country region is set up as "AU". The sales order agent is available in the AU region as per the microsoft documentation, but still I'm not able to see the sales order agent under Copilot & agent capabilities page.

If any one has set up sales order agent please guide me with the issue I'm facing.

Thanks & Regards

Kishor

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Dynamics 365 Business Central

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DAnny3211 11,421 Super User 2026 Season 1 on at

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Hi,

If the Sales Order Agent is confirmed to be available in the AU region according to Microsoft documentation, but it's not appearing under the Copilot & Agent Capabilities page, here are a few things you can check:

Environment Type: Ensure you're working in a supported environment (e.g., Production or Sandbox). Some agents may not be available in Developer or Trial environments.

Region Configuration: Double-check that the environment's region is correctly set to Australia (AU) in the Power Platform Admin Center. Sometimes the region setting may not reflect correctly if the environment was migrated or created with different defaults.

Copilot Activation: Confirm that Copilot features are enabled for your environment. You can do this in the Power Platform Admin Center > Settings > Copilot section.

Licensing and Permissions: Make sure your tenant has the appropriate licenses and that your user role has access to Copilot Studio and agent capabilities.

Feature Rollout Timing: Even if the feature is listed as available in AU, it may still be rolling out gradually. You can check the Microsoft 365 Message Center or release wave documentation for rollout timelines.

If all of the above checks out and the agent is still not visible, it may be worth raising a support ticket with Microsoft to confirm availability for your specific tenant.

Please verify if this response was helpful.

Best regards,
Daniele

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Mohana Yadav 61,214 Super User 2026 Season 1 on at

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What is the BC version? Please upgrade to 26 if not done already.

please check if you have sales order agent app installed in extensions management page.

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Sohail Ahmed 11,173 Super User 2026 Season 1 on at

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adding more details

https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/smb/dynamics365-business-central/use-copilot-agent-capabilities-automate-sales-order-taking-process

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Jainam M. Kothari 15,989 Super User 2026 Season 1 on at

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Hello,

Ensure your system is on version 26 or later, verify the extension is installed, check that you're in a supported environment (Production/Sandbox), and confirm Copilot is activated in the Power Platform Admin Center.

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Andrés Arias 5,157 Super User 2026 Season 1 on at

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Hello,

I would recommend reviewing the following information:

https://learn.microsoft.com/es-es/dynamics365/business-central/sales-order-agent-setup?tabs=soaconfig

Regards,

Andres

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Ahmad Subhani 662 on at

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Hi,

Version should be atleast 26.0

Plus this is a Paid service, so you can not simply run the Process.

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