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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Prepared Fragments are...
Customer experience | Sales, Customer Insights,...
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Prepared Fragments are empty, when insertet into the Mail

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Posted on by wuebird 21
Hi, i prepared many fragments for emails. They work fine, when i use the drag & drop method in the Email-builder. 
But when i add a new section in the Mail with /+/  and choose a ready fragment and insert it, there appears an empty block - not the fragment I prepared.
 
Does anybody know, why? Whats wrong here?
 
Best Regards
Stefan 
 
  • Verified answer
    wuebird Profile Picture
    wuebird 21 on at
    Prepared Fragments are empty, when insertet into the Mail
    The Problem is solved by microsoft some time ago with an update. 
     
     Thanks to @Dengliang Li  for the Workaround.
     
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Prepared Fragments are empty, when insertet into the Mail
    Hi,
     
    Has the issue been solved?
    Have there been any updates? Please feel free to ask me if you have any questions!
    If it has been resolved, can you mark the response as an answer?
     
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Prepared Fragments are empty, when insertet into the Mail
    Hi,
     
    When I add a content block by clicking Add Element in the section, I encounter the problem you experienced.
     

    However, when I drag and drop the content block from the right toolbar into the section, it displays correctly.
     

    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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