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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Description bein...
Microsoft Dynamics CRM (Archived)

Email Description being stripped of line breaks

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Posted on by David Pring 125

I am sending an email via a plugin and the description is coming across as an  unformatted text email. In the description attribute I have tried putting \n, \r\n, and even <br/>. I have tried running System.Net.WebUtility.HtmlEncode against it but nothing seems to bring my text over via email in a formatted fashion. I was wondering if there was some setting that I'm missing on the activity (email) entity that may handle this differently or you guys can provide any insight on description/body formatting of email description?

Thanks

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  • Verified answer
    Aiden Kaskela Profile Picture
    Aiden Kaskela 19,696 on at

    Hi David,

    You can put html into an email body through a plugin. The only times I've had trouble with it is if I try to use CSS styles, or if the html I'm building is invalid (bad tags, malformed, etc). When you create the email and insert the "<br/>" tag, then look at it in CRM, do you see the text"<br/>" or is there a warning that says the email contains harmful scripts? If you see the html as text, make sure you're encoding it properly. If it's a warning, there's something malformed in the html you're trying to inject. Simplify it to something simple and go from there.

    Hope this helps! I'd appreciate if you'd mark this as a Verified answer.

    Thanks,

     Aiden

  • David Pring Profile Picture
    David Pring 125 on at

    Yes, after several tests, just inputting HTML directly into the message is the solution.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Aiden is on the right path. The following C# code will replace a string's characters so it's displayed as expected in the UI:

    str = str.Replace("\n", "<br/>");

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