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Microsoft Dynamics CRM (Archived)

CRM Portal: Profile page "Update" Error

Posted on by 155

Hi All

after signing in the profile page is updated, it does not update and spits an error message "We are Sorry, but something went wrong..."

Any idea why this happened?  how can i save or update the page? or how can i change the button from updating to Saving?

any help guys

razdynamics 

Colin V

Regards

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Portal: Profile page "Update" Error

    Hi, I noticed that if you remove the "Preferred language" - field from Profile Web Form, portal will give you such error. Bringing the field back (although not the a preferred solution..) solved it for us for the time being.

  • Teddyable Profile Picture
    Teddyable 155 on at
    RE: CRM Portal: Profile page "Update" Error

    I made changes to the profile web form which is how fields gets added or removed based on business requirement, which in the past was never a problem in Dynamics CRM ...

    This has been reported to Ms hopefully hear back soonish.

    I have tried reverting back but to no avail.

    still same issue.

  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: CRM Portal: Profile page "Update" Error

    Hi Teddy,

    Have you done any changes to Profile Web Form?  If you have, please roll back the changes and see if it works.  Unfortunately, the tracing capability is still not enabled for Dynamics 365 Portals.  It is coming soon.

    https://crmideas.dynamics.com/ideas/dynamics-crm/ID0000310

    Please create a support ticket with Microsoft.  They should be able to help.

    Cheers,

    Nadeeja

    My Blog: http://dyn365apps.com/

    Follow me on Twitter: https://twitter.com/dyn365apps

    LinkedIn: https://www.linkedin.com/in/nadeeja

  • Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: CRM Portal: Profile page "Update" Error

    Sorry, I meant there will not be much difference between 2011 portal and Dynamics 365 portal regarding the resolution of errors.

  • Teddyable Profile Picture
    Teddyable 155 on at
    RE: CRM Portal: Profile page "Update" Error

    Hi Nithya

    Thanks must be mistaken my CRM is Dynamics 365 Portal , Not 2013 or 2011

  • Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: CRM Portal: Profile page "Update" Error

    But have you tried the steps given in the portal. I think there will not be much difference between 2011 portal and 2013 portal regarding the resolution of errors.

  • Teddyable Profile Picture
    Teddyable 155 on at
    RE: CRM Portal: Profile page "Update" Error

    This is regarding 365 Portal Online, access to code is not possible.

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: CRM Portal: Profile page "Update" Error

    Hi Teddy Peters,

    Please refer the following discussion. The error you are facing is resolved in the link below.

    social.microsoft.com/.../crm-customer-portal-cant-log-in

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