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Service | Customer Service, Contact Center, Fie...
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Unable to Reschedule Booking through Drag and Drop from One Resource to Another

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Posted on by 295

I am unable to reschedule the Booking on schedule board through drag and drop from one Resource to Another. Kindly assist me 

Thanks,

Ashar Mustafa,

I have the same question (0)
  • SyedM Profile Picture
    on at
    RE: Unable to Reschedule Booking through Drag and Drop from One Resource to Another

    Thanks for your response

    Can you capture network trace/console log to see what is going on.

    This will help to narrow down the cause of the issue

    Can you confirm if all Wfs are in activated state?

  • Ashar Mustafa Profile Picture
    295 on at
    RE: Unable to Reschedule Booking through Drag and Drop from One Resource to Another

     Syed M Rizvi 

    [quote user="Syed M. Rizvi"]

    Ashar,

    Is this only happening with one booking for a specific user

    Can you manually assign that booking to another user from within the booking record?

    Are there other Booking records where this issue is occurring

    Any errors that you are getting on your end

    Anything thing changed within CRM that may have caused this issue

    With above info I can guide you further.

    Thanks

    [/quote]

    No it is happening to every booking when I am going to reschedule the booking from one resource to another an Error is pop up "Use Rebook Button" but still it cannot be rescheduled.

    Yes I am manually assign the booking to another resource through drag and drop. 

    pastedimage1647580135568v1.png

  • SyedM Profile Picture
    on at
    RE: Unable to Reschedule Booking through Drag and Drop from One Resource to Another

    Ashar,

    Is this only happening with one booking for a specific user

    Can you manually assign that booking to another user from within the booking record?

    Are there other Booking records where this issue is occurring

    Any errors that you are getting on your end

    Anything thing changed within CRM that may have caused this issue

    With above info I can guide you further.

    Thanks

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