Conversation Intelligence not recording

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Posted on by demowhisperer

Installed and configured Conversation Intelligence to show to a customer using the new Teams Dialer. Upon initiating a call, I just get an error that, "Sorry, we can't start recording." I've tried with recording set to manually and automatically with no luck. I've tried with Microsoft storage and Azure storage with no luck. And I don't see any reference to this error anywhere. Hoping someone can help!

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Asaf T. on at

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Hi Ami, I'm Asaf from the Conversation Intelligence Product Group.

Sorry to hear recording was not working for you. I will be happy to assist here, but will need more data. Can you please share an email address where we can follow up?

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demowhisperer 15 on at

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I didn't do anything but it started working. I'm guessing there was just something that took a while to provision. Thanks for checking in though!

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Anthony P 5 on at

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Hi Asaf, I am having similar issues and everything looks good from what I can tell. Do you think you could provide some help?

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