web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Conversation Intelligence not recording

(0) ShareShare
ReportReport
Posted on by 15

Installed and configured Conversation Intelligence to show to a customer using the new Teams Dialer. Upon initiating a call, I just get an error that, "Sorry, we can't start recording." I've tried with recording set to manually and automatically with no luck. I've tried with Microsoft storage and Azure storage with no luck. And I don't see any reference to this error anywhere. Hoping someone can help! convo_2D00_intel_2D00_error.png

I have the same question (0)
  • Asaf T. Profile Picture
    Microsoft Employee on at

    Hi Ami, I'm Asaf from the Conversation Intelligence Product Group.

    Sorry to hear recording was not working for you. I will be happy to assist here, but will need more data. Can you please share an email address where we can follow up?

  • demowhisperer Profile Picture
    15 on at

    I didn't do anything but it started working. I'm guessing there was just something that took a while to provision. Thanks for checking in though!

  • Anthony P Profile Picture
    5 on at

    Hi Asaf, I am having similar issues and everything looks good from what I can tell. Do you think you could provide some help?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 180 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 123

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans