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Customer experience | Sales, Customer Insights,...
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a/b testing error

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Posted on by 14

pastedimage1615474001232v1.png

Hello Forum friends,

I received the above error when I tried to run a test send with an email with a/b testing in the subject heading - can anyone provide any insight?.

Kind regards,
Graham

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi, Graham

    I have reproduced your issue. It appears due to not selecting the A/B test you have set.

     pastedimage1615516731478v1.png

    You can add multiple A/B Tests to an email, which are distinguished by Test name. When you set up A/B Test in Customer Journey, you need to find the test you need in the "Choose A/B test" option.

     pastedimage1615516749148v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Graham McAdam Profile Picture
    14 on at

    Thanks very much Nya, this has appeared to have worked. I am testing it today.

    Thank you,

    Graham

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