Sorry, I should have read this post first and posted the reply here. Best to keep a thread seperate, so I've copied my reply below. Maybe yo could respond to this thread with any info?
Talk to you soon. Ian.
Hi Jenny. Thanks for the compliment.
Are you using Terminal Services to access GP (ie do you launch remote desktop before launching GP?)...or is GP installed on your desktop?
If the SOP entry process is 'locking' perhaps there is a custom trigger running that is causing an error. Do you know if your partner (or a developer internally) has modified the SOP entry window in any way? Maybe there is a trigger that fires when you click post or sve...that updates a custom table or something?
When you open SOP Transaction Entry...are there any full stops / periods on eithre side of the window name?
Is there any pattern to the documents that are causing the system to lock?...ie are they all to a particular customer, or are you entering any additional data (say, in the SOP User Defined Fields) that you are not adding to other transactions that do not cause the system to lock.
Are you posting these SOP document immediately, or are you saving them to a batch?
What happens exactly when the system locks? Do you get any error messages? or does the window just not refresh ... and you eventully have to reboo, or what.
The locking could be a any one of number of issues.
If you do a debtor enquiry, or a sales document enquiry, is there any speed issue...or does the system lock?
Best regards,
Ian.
