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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Sales tranactions alwa...
Microsoft Dynamics GP (Archived)

Sales tranactions always get locked

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Posted on by Jenny Peter 570

 The error message is " Your previous transaction level posting section has not finished processing. Please allow timefor it to finish.if you belive ithas failed,log out of Microsoft Dymamics GP andlog back in to recover transactions.

The main problem now i am facing is that "My sales transaction window always locking". I created a new user id and start to enter the transaction in sales . i posted 3 or 4 sales invoice after its again locked. Actualy whats the real reason for this problem, for this problem i can't work properly.I your company no body can't know how to delete the locked document from the database files.

Please told me why its happning always. The problem is only when i try to post in sales invoices. In purchase there was not at all any problem. In the sales invoice the quantity was not fullfled properly, it willa reason for this problem.

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Sales tranactions always get locked

    Hey Jenny: I am very aware of the issue you are describing.  It is problematic and the only way to resolve it is to make sure you have good network connections and then clear them through SQL.

    However, the product my company has, not only allows for a different order entry interface and order tracking, but in the rare event that a document gets locked; we have a utility inside the application to unlock it.  That way nobody has to go into SQL to release these hung documents.

    Oure website is www.salespad.net and my contact is stacyd@salespad.net.

     

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Sales tranactions always get locked

    Hi Jenny,

    Sorry, I should have read this post first and posted the reply here. Best to keep a thread seperate, so I've copied my reply below. Maybe yo could respond to this thread with any info?

    Talk to you soon. Ian.

     

    Hi Jenny. Thanks for the compliment.

    Are you using Terminal Services to access GP (ie do you launch remote desktop before launching GP?)...or is GP installed on your desktop?

    If the SOP entry process is 'locking' perhaps there is a custom trigger running that is causing an error. Do you know if your partner (or a developer internally) has modified the SOP entry window in any way? Maybe there is a trigger that fires when you click post or sve...that updates a custom table or something?

    When you open SOP Transaction Entry...are there any full stops / periods on eithre side of the window name?

    Is there any pattern to the documents that are causing the system to lock?...ie are they all to a particular customer, or are you entering any additional data (say, in the SOP User Defined Fields) that you are not adding to other transactions that do not cause the system to lock.

    Are you posting these SOP document immediately, or are you saving them to a batch?

    What happens exactly when the system locks? Do you get any error messages? or does the window just not refresh ... and you eventully have to reboo, or what.

    The locking could be a any one of number of issues.

    If you do a debtor enquiry, or a sales document enquiry, is there any speed issue...or does the system lock?

    Best regards,

    Ian.

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