web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Customer Statement sen...
Microsoft Dynamics GP (Archived)

Customer Statement sent in text format instead of PDF

(0) ShareShare
ReportReport
Posted on by DinB 3,949

We are using the Report Writer format of the Customer Statement (not Word Templates). When we send the Customer Statements for all Customers at once (100+), some Statements are sent in text format instead of PDF. The error report shows "successful". When we tested sending the statement for same customer using just one customer at a time. the Statement was sent as PDF without any changes in configuration. What could be causing this? is there limitation when sending many statements at once?

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Customer Statement sent in text format instead of PDF

    We are having the same issue.  Some will send as PDF and some as TXT.  Sometimes even running one customer will send as TXT one time and PDF another from the same computer.  This is odd and frustrating at the same time.  It also makes us look silly to our customers.

  • Ken Roy Profile Picture
    Ken Roy 490 on at
    RE: Customer Statement sent in text format instead of PDF

    I had this problem after upgrading to GP 2013 a few years ago.  I opened a ticket and was given instructions to fix the problem.  

    If you can't open a ticket with Microsoft, send me a PM with your email address and I'll send you the word doc.  Use at your own risk.  

  • DinB Profile Picture
    DinB 3,949 on at
    RE: Customer Statement sent in text format instead of PDF

    One of the reason is due to missing record in SY04904. You can see answer in following post.

    community.dynamics.com/.../108627

    That solved the issues of text attachment, However I still get another random error "PDF file not created" for some customers and the statements are sent (text or PDF).

    I wonder if it due to Adobe version. Officially only Adobe X is support for GP. The environment has Adobe DC.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

#1
Community Member Profile Picture

Community Member 4

#2
Victoria Yudin Profile Picture

Victoria Yudin 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans