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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Showing Pending send from D365 Online

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Posted on by 467

Hi All,

I have a mail box in D365 Online Dev environment and it is enabled for "Incoming" and Outgoing emails.

I could able to receive the emails but when I send email from my D365 applications it is showing "Pending Send" status and will be like that for ever and not sending emails, What could be the reason. How to fix this, what are the things I can check

I am using "Exchange Online" to send emails

Bit urgent for me.

Regards,

Babu

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  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Moderator on at

    Hello Babu,

    Please check below things.

    1. Have you done enable your Mailbox in the CRM ?

    2. Please Push the Dynamics 365 extension for your Mailbox.

    3. Please enable below setting for your user in personal settings.

    docs.microsoft.com/.../send-email-on-behalf

    community.dynamics.com/.../user-does-not-have-send-as-privilege

    Thank you,

    Amit Katariya

  • Tina Silver Profile Picture
    175 on at

    We have had it happen a couple of times.  

    1. When our Outlook mailbox reached capacity

    2. When a user changed the "From" on emails when we have a process to always send as "Customer Care"

    3. Network issues

    Go to Settings / Advanced Settings / Settings / Email Configuration / Mailboxes

    1.  Open the mailbox that is sending the emails

    2. Under the Common section click on Alerts

    Sometimes the alerts will give you helpful information, and sometimes you have to google to find a resolution.

    Hope one of these helps.

  • Narendra Sunkara Profile Picture
    467 on at

    Hi Amit Katariya007

    Thanks for your response.

    I checked all the settings and unfortunately I am not able to fix the issue

    Anything else you can suggest me

    Regards,

    Babu

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