HP Laser Printer M602 cutting off right side and bottom of reports

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Hi!

We have HP M602 Laser Printers that are cutting off the right side and bottom of various reports out of GP 2013. If we print the reports to a different printer, they print fine.

There appears to be a small, 1/8" margin that HP is "reserving" around the page that we cannot print into. I am not sure if or how to change this. Also, we are using Dynamics and printing through Terminal Services.

Has anyone else encountered this? I will have our IT Admin check the printer drivers but am not sure if this will change anything.

Thank you!

Karl Stadick

GP Administrator

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RE: HP Laser Printer M602 cutting off right side and bottom of reports

Hi Karl,

This has to be a printer issue. I've come across a lot of these - as generally the first place people see these issues is when they print an Invoice / check etc out of GP. It could be a hard one to nail down.

I would download and install the latest driver for this printer as a start.

Ian.

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