Hello,
Not sure if this is the proper forum so my apologies for that.
This question is about integrating items and unit groups from BC17 On Prem to 365 Sales.
Has anyone had the case where:
-The CRM is already existing, but BC is new
-In the CRM there is only one active unit group, called "Base Unit" and underneath, there are all the liters, kg, pieces and so on. All active items in the CRM have "Base Unit".
-We created Units of measures in BC and manually made the coupling with the unit groups, even if most of them were not active. None was named with the NAV prefix.
-We imported all items from the CRM, so we could have coupling automatically there. Only the Item No and Description were included, no unit of measure.
-We brought all the other information in BC with configuration packages, including Default Unit of Measure, which of course can vary. Some items have KG, some other have L, and so on.
-Initially we had an error that "NAV L" could not be found in the common data service.
-We went back to BC, removed al coupling for units of measure, and allowed the system to create all 34 Unit Groups in the CRM, prefixed by NAV. So now, in the CRM, there is NAV L, NAV KG, etc. Every unit group has the corresponding Base Unit as L, KG, etc.
-Now, when trying to synchronize an already coupled item (in the CRM it has "Base Unit and in BC it has "KG"), we receive the following error:
"An error occurred when communicating with Common Data Service.
Detailed description: The specified unit is not valid for this product"
Any idea what we are missing? Is there a problem if KG is being used as a base unit in more than one unit group in the CRM?
