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Microsoft USD - Open Call wrap up/Disposition page after the call ends

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Posted on by Faran Saleem

295

Dear team,

I want to perform an action once the call ends.

I want to open a disposition page when it ends. Now it works fine whenever i open the page prior to ending the call. I have created the required action calls, events and hosted control.
But when i try to open it after the call ends it does not work.

I have tried to link my ActionCall to CloseSession event(As this is the action call that is being fired once the call is ended.) but it does not work.

Looking forward to your help.

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Faran Saleem 295 on at

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RE: Microsoft USD - Open Call wrap up/Disposition page after the call ends

In USD, when a phone call ends.

I mean phone call.
Community Member Microsoft Employee on at

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RE: Microsoft USD - Open Call wrap up/Disposition page after the call ends

What are you referring to with saying 'Call'?

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