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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to properly format...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to properly format inbound emails to the Description field in Case Details

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Posted on by Community Member

I'm trying to get the body of inbound emails to our queue to properly format in the Description field of new cases in the Case Detail.  The issue is the body ends up showing up as HTML code in the Description field.  Not optimal when the CSR goes to look at the case.  Is there a way to have it properly formatted?

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  • Suggested answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at

    Hi,

    Either you have to write a plugin code to remove these tags

    ashwaniashwin.wordpress.com/.../

    or you can use this option to show description

    dreamingincrm.com/.../

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