web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Switch from Premium to Enterprise

(0) ShareShare
ReportReport
Posted on by 5

Hi Community

My Premium Trial license has expired and I have opted for Dynamics 365 Sales Enterprise. Now Dynamics writes me that the Premium has expired and that I will lose my data if I do not buy a license. But I have added the Enterprise license to my account.
Do I still have to set something that I do not lose my data under any circumstances.

Thanks in advanced

Juergen

I have the same question (0)
  • Verified answer
    Naveen Ganeshe Profile Picture
    3,397 User Group Leader on at

    Hello Juergen Praschl-Bichler,

    Once you added the Enterprise license to the account, your data is safe. You don't have to set up anything else.  If you are still getting any expiration messages or warning for data loss, please reach out to MS to make sure the license is applied correctly.

  • Pradeep Rai Profile Picture
    5,489 Moderator on at

    Hi,

    Please read below article. It have all the details about subscription expiration and data deletion.

    https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide

  • Juergen Praschl-Bichler Profile Picture
    5 on at

    Thank you for your answer. I know this page, but here you will only find information about "no license". My question is if there is a problem when I switch from "premium - Trial" to Enterprise (via CSP)

  • Verified answer
    Pradeep Rai Profile Picture
    5,489 Moderator on at

    As naveen said when you upgrade your subscription your data will remain safe and it will not be deleted.

    You will not face any issue. 

  • Juergen Praschl-Bichler Profile Picture
    5 on at

    I hope so :-)

    Thank you!

  • kurdshu Profile Picture
    5 on at

    I guess you must have solved the issue you faced.

    Please also share how the solution works - so other users might be in thanks to you too.

    Still if you are facing the issue let us know again.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 196 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 129

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans