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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook add-in crashin...
Microsoft Dynamics CRM (Archived)

Outlook add-in crashing on recurring event

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Posted on by federico gamba 65

I have a crash in my outlook add-in

Outlook 2010  14.0.6129.5 (32 bit)

This happens while trying to syncronize a recurring event.

I would like to stop the outlook add-in syncronization for recurring events, since I don't need calendar synccronization at all.

Thanks

The error message I get

 

Problem signature:

Problem Event Name: CRMUnmanaged

Problem Signature 01: 5.0.9690.3233

Problem Signature 02: OUTLOOK.EXE

Problem Signature 03: 922

Problem Signature 04: c:\bt\42820\src\application\outlook\addin\outlooksyncmanager.cpp

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1036

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*This post is locked for comments

I have the same question (0)
  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Are you using CRM Online?

    If so, have you tried installing the CRM Outlook Client UR 12?

  • federico gamba Profile Picture
    federico gamba 65 on at

    Hi Gus,

    I'm actually using mainly the outlook plugin. If I check in my control panel I see that I have version 5.0.9690.3233

    installed. Don't exactly with UR it really correspond....

    If I try to search for download of UR12, I see that the version of UR12 is older. So I expect that I have a pretty recent version....

    I already tried several steps, such as uninstall and reinstall... nothing change.

    I suspect I have a corrupted entry in my outlook exchange DB and CRM is crashing.

    Once again it would be nice if I can totally desactivate any calendar syncronization, if I go in File->CRM->Options

    I have desactivated the Appointment Syncronization, but apparently the outlook plugin still looks for recurring events...

    I didn't totally understand how to use Filters, this may be a good workaround.... where can I find some good examples for that ?

    Thanks

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Can you avoid the address book synchronization from File>CRM>Option>Address book

    Also Can you Please avoid all the filters from |File>CRM>Synchronize Drop Down>Outlook Filters>User Filters

    Can you check this behavior for another user from the same system

    Can you try disabling the Antivirus program into the system

    Thanks,

  • federico gamba Profile Picture
    federico gamba 65 on at

    I desactivate the "My Recurring Appointments" filter and the crash vanishs...

    Thanks Mohammad, you saved my day !!

  • Jigar Bhatt Profile Picture
    Jigar Bhatt 537 on at

    I am also facing the same issue but not while synchronize a recurring event but when i enabling "Microsoft Dynamic CRM" plugin from add-in list. Outlook got crashed and restart.

    What should i do now can you help me?

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